Return & Refund Policy

We hope you love your Story & Flame candle.

If you are not completely satisfied with your purchase, you may return eligible items within 14 days of receiving your order.

Return Conditions

Returned items must:

• be unused and unlit
• be returned in their original packaging
• be in the same condition as received

Please contact us before returning any product.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

• your order number
• photos of the damaged candle
• photos of the shipping packaging

This helps us resolve your request as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Unless the item is damaged or incorrect, customers are responsible for return shipping costs.